- PLEASE READ CAREFULLY
- Shipping & Delivery
- Most US orders will be shipped using DHL eCommerce. When your order has been processed and shipped you will receive a confirmation email with a tracking number. Normal shipping times for US orders are around 9-14 business days after the item is created and sent unless you paid for faster delivery.
- International Shipping
- Most international orders will be shipped using DHL eCommerce. A tracking number will be provided, but once the item reaches your country, it might not be trackable. Please allow 9-14 business days for international shipping as each country's system for delivering packages is different. Upgrades to International Express shipping are available.
- Duties and Taxes (Customs)
- Payment of customs fees or duties is the responsibility of the recipient (you), and is due at the time of delivery. For more information on customs or duty fees, please contact your local customs office.
- Returns & Exchanges
Want to return something? No problem! You must notify us within 14 days of receiving your order that you wish to return it. You must send your item back within 30 days of receiving it to receive a refund. Prior to returning your product, contact us at email@example.com to request a return. In this email, include the word, “return” in the subject line, and please detail why you are returning your product. We will provide you with a return slip to include in your return.
We accept returns on unworn, new condition items within 30 days of receiving your original order. We do not accept refunds on items that smell like smoke, body odor, that have stains or animal/human hair on them. They must be in original condition without being washed. If we receive an item in unacceptable condition, Beloved will not reship the item back to you.
All returned items will be refunded once they've been received by our warehouse. If you would like to exchange for a different size, product, or design please indicate on your return slip that you include in your package.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.
Returns can take up to 2-10 working days (excluding weekends and public holidays) to arrive at our warehouse from the US and up to 21 working days (excluding weekends and public holidays) from outside the US. Once we've received your return parcel, it will be processed within 1 business day (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.
There is a 10% restocking fee.
Our number one goal is to provide you with a great experience. We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing Beloved fans!
- Privacy & Security
- We understand the importance of privacy and credit card fraud in today's online marketplaces. For this reason, we are dedicated to keeping your information private and secure. Beloved Wear is in contract with Google Checkout, Paypal, and Subuno, all of which use the latest anti-fraud technology to help fight against fraud and spammers and will NEVER share your financial information with merchants and/or private companies. Here at belovedshirts.com we will never sell your personal information to anyone.
Frequently Asked Questions...
- Q: WHERE IS MY ITEM???
- A: Since we are a made to order company, we are making your items after your order them. There is a 10 business day creation period, then your items are shipped. You will receive a confirmation shipping email with a tracking number once your order has shipped.
- Q: I was charged for my order but I've never received a tracking number. What's going on with my order?
- A: Because every order is made to order (treated like a custom order) we do charge your account before beginning the manufacturing process. It then takes our manufacturer about 10 business days to produce the items. When they are finished they ship them to us and when we get them we ship them to you. When they leave our warehouse on their way to you, you will receive a tracking number from us via email.
- Q: Why isn't my tracking number working?
- A: Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. Shipping usually takes 9-14 days, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
- Q: Is there a customer service telephone number that I could call?
- A: We do not currently have a dedicated phone line for customer service. Please email us at firstname.lastname@example.org in order to receive prompt customer service. Include your order number in the email, if applicable, so we can quickly answer your questions.
- Q: I received a tracking number but only part of my order is listed! What happened to the rest of my stuff?
- A: Beloved Shirts often ships orders in separate packages because we ship as soon as your items are finished being produced, but the different items are not always ready at the same time. By shipping separately we get as much to you as quickly as we can. Don't worry, we're still going to send you the rest of your order!
- Q: I want to find the perfect size, where can I find that information?
- A: To the right of each item online you will see a tab that says "Sizing Chart." All the information you need should be listed there with graphics to help as well.
- Q: How can I make a custom item?
- A: Navigate to the "Customize" tab at the top of our website. Choose the item you would like to create as long as the correct size. You then can upload the images you want on your item. It can be one image duplicated on front and back, or you can have two separate images. With our mock up image took you can resize, tilt, enlarge, etc. your item to show exactly how you want it. When we create your product we will create it how you uploaded it on the site unless you specified otherwise. Custom items take 1-14 days to create, and then are shipped out.